When you first visit Sundazed, we use your approximate location, inferred from your IP address, to display prices in your local currency when supported. Prices default to U.S. dollars when we cannot determine a supported local currency.
You can choose a different display currency in the currency menu. Checkout shows your final currency, taxes, delivery charges, and order total.
At Sundazed, you can pay at checkout using Visa, Mastercard, American Express, Diners Club, or Discover; Apple Pay, Google Pay, or PayPal Wallet; or Shop Pay, including installments where available. Checkout shows the options available for your location, device, and order.
Payment Security
Checkout uses encryption to protect payment information in transit.
Phone Orders & Concierge Care
Our team can help with phone orders and product questions. Contact us to confirm which debit or credit cards we can accept for your phone order.
Need Assistance?
For questions about payment options or order processing, email info@sundazed.io.
Authorization and charge timing depends on the payment method you select. Review the details shown at checkout and contact your payment provider about a pending authorization or posted charge. For help with an order, email info@sundazed.io.
All information shared with Sundazed when placing an order is confidential. We use secure systems in order to insure that details pertaining to your accounts remain private. For more information on our secure network please visit our Terms & Conditions section.
Once your order has been placed an order confirmation will be sent to the email address provided at checkout. The order confirmation acts as an invoice and includes your order number and all relevant details. Please note that for exclusive releases, we reserve the right to limit quantities per order and/or customer.
If you notice any errors on your order confirmation please Contact us so we can modify your order. You can also review your order details by accessing your Order History via your Sundazed account.
Once your order is placed a standard processing time of up to 2 business days is required before the order is shipped out.
Orders placed after 11:00 a.m. Eastern Time may be processed the next business day. Orders placed on weekends or holidays are processed the next business day starting at 10:00 a.m. Eastern Time.
Please note that during peak sale periods processing times may vary.
You can modify or cancel your order as long as it has not been packed and/or shipped. We will do our best to accommodate any changes or cancellations before the order enters our shipping queues.
To Verify Your Order Status:
- Login into your Sundazed account
- Click on the Order History tab on the left-hand side
- Under Status, the order status will be marked as either Received, In Process or Shipped
Note that If you place an order as a guest, you need to create an account in order to track your orders proactively. You will also receive email updates on your order status.
To better understand the status of your order, please review the definitions below:
Received: Your order has been successfully placed and is ready to be processed
In Process: Your order has been approved and is ready to be packed
Shipped: Your order has been dispatched and a tracking number has been associated to your package.
Review our Conditional Return Policy for return eligibility, instructions, inspection requirements, costs, and refund details.