The price and currency of an item will vary depending on the country it is being shipped to. In order to ensure the most accurate pricing, taxes and delivery costs are displayed while browsing our site.
Select your country at the top of any Sundazed webpage and the prices and currency will adjust accordingly.
We accept payment via Visa, MasterCard and Paypal. All other credit cards, including American Express can be used at checkout via Paypal. Please note only one (1) form of payment method may be used on a single order.
You can also contact to place your order over the phone with one of our staff. Please note that while checkout online allows you to place your order via PayPal, phone orders may only be placed using Visa or MasterCard.
Payment Error Troubleshooting
If you are attempting to checkout and receive the following error message ‘transaction cannot be processed’ please contact your bank in order for them to authorize the transaction.
Once your order has been placed, the necessary funds are held under form of pre-authorization. This is not an actual charge. The pre-authorization ensures that sufficient funds will be available to carry out the transaction.
Once your order has been shipped, your card is charged according to the amount and currency of your order. If your order is unfortunately cancelled, Sundazed will release the pre-authorization immediately. Please note that it may take your bank additional time to process the funds back to your account.
All information shared with Sundazed when placing an order is confidential. We use secure systems in order to insure that details pertaining to your accounts remain private. For more information on our secure network please visit our Terms & Conditions section.
Once your order has been placed an order confirmation will be sent to the email address provided at checkout. The order confirmation acts as an invoice and includes your order number and all relevant details. Please note that for exclusive releases, we reserve the right to limit quantities per order and/or customer.
If you notice any errors on your order confirmation please Contact us so we can modify your order. You can also review your order details by accessing your Order History via your Sundazed account.
Once your order is placed a standard processing time of up to 2 business days is required before the order is shipped out.
Orders placed after 11:00 AM (PST) may be processed the next business day and orders placed over the weekend and on holidays will be processed the next business day starting at 10:00 AM (PST.)
Please note that during peak sale periods processing times may vary.
You can modify or cancel your order as long as it has not been packed and/or shipped. We will do our best to accommodate any changes or cancellations before the order enters our shipping queues.
To Verify Your Order Status:
- Login into your Sundazed account
- Click on the Order History tab on the left-hand side
- Under Status, the order status will be marked as either Received, In Process or Shipped
Note that If you place an order as a guest, you need to create an account in order to track your orders proactively. You will also receive email updates on your order status.
To better understand the status of your order, please review the definitions below:
Received: Your order has been successfully placed and is ready to be processed
In Process: Your order has been approved and is ready to be packed
Shipped: Your order has been dispatched and a tracking number has been associated to your package.
Review our Conditional Return Policy for return eligibility, instructions, inspection requirements, costs, and refund details.